FAQ
How do I book into a class?
The first step is to create an SATYA Studio account through our SATYA Studio App. Class bookings can be made via our website here , or our SATYA Studio app here . We suggest the app. Call us if you have any issues with booking. Please arrive 15 minutes before class is due to start. If you have not arrived on time, your place may be allocated to a waiting client. Please arrive at the studio 15 minutes before your first class to familiarise yourself with the studio and sign the waiver form.
What do I bring to a Yoga class?
Comfortable Yoga / activewear is recommended. No socks for yoga classes. Please bring a Yoga mat and for heated classes a towel. If you don’t have a mat or towel, mats and towels are available. Mats and other Yoga accessories are also available to purchase from reception.
Where can I park?
Parking is free in the area, (Dedinje). Please see this map here for further detail. We appreciate that at peak times, you may be unable to find a park right outside the studio. However, within a 5 minute walk to the studio you should find plenty of options.
What Yoga classes can I take if I am pregnant?
If you have a strong yoga practice for more than 2 years prior to falling pregnant, you are welcome to attend any of our Yoga classes, with the understanding that you will tell the teacher you are pregnant. Ensure you observe all directions regarding not laying flat on your back, only doing open twists, and using assistance for balancing poses. If you have been practicing Yoga for less than 2 years, or, do not feel very confident in your practice, we are happy to have you in any of our Yoga classes up until 12 weeks. Please consult your health professional prior to attending classes, and notify the instructor so they can modify movements for you.
What is the Studio etiquette?
Timing: Please arrive 15 minutes before class.
Phones: We believe in disconnecting to reconnect. We ask that you keep all phones in the lockers provided and on silent when in the studio.
Shoes: Please leave shoes in the cubby's provided, as you won’t require these for classes.
Socks: For Yoga classes, you require no socks.
Hygiene: Please wipe down your mat after class. Spray bottles and towels are provided.
Illness: Please do not come to the studio if you are feeling sick, even the mildest symptoms should keep you away. SATYA is a house of wellness, let’s keep it that way.
Phones: We believe in disconnecting to reconnect. We ask that you keep all phones in the lockers provided and on silent when in the studio.
Shoes: Please leave shoes in the cubby's provided, as you won’t require these for classes.
Socks: For Yoga classes, you require no socks.
Hygiene: Please wipe down your mat after class. Spray bottles and towels are provided.
Illness: Please do not come to the studio if you are feeling sick, even the mildest symptoms should keep you away. SATYA is a house of wellness, let’s keep it that way.
Do you have an age limit?
We welcome guests aged 13 or over. All students under the age of 16 must be accompanied by a guardian or parent who attends class with them. All students under the age of 18 must have their parent or guardian sign our Terms and Conditions and our Liability Waiver on their behalf.
Cancellation policies?
You can change or cancel your class bookings in your app or via email up to 12 hours before the start of the class. If you cancel within 12 hours, customers with class packs or casual classes will forfeit class credit used to book that class. Unlimited members will not be charged a late cancellation fee unless the class is waitlisted. At SATYA, we genuinely believe in promoting our community’s health and wellness, and for that reason we very strongly advise you to not come to the studio if you are unwell. Should you need to cancel your class within the 12 hour cancellation period, please give us a call or email and we will waive the fee associated with the late cancellation. We reserve the right to use our discretion in waiving said fees. Events/workshops have a 48 hour cancellation policy.
How does the waitlist work?
If your preferred class is full, you are welcome to join the waitlist. If a space becomes available you will be automatically added to the class and notified by email (if it is more than 12 hours before the class starts). If you are added to the class with less than 12 hours before the class please ensure you check the app, we will try our best to text or call you if you have been added. The waitlist locks 60 minutes before class to ensure anyone who is given a place has a reasonable opportunity to get to the studio on time.
Retail Returns
SATYA will accept returns of unopened, unused and undamaged products for full refund, or will exchange for a different product within 14 days of purchase. Please note that if a product has been opened, used, or damaged no refund or exchange will be possible.